ODIN SMS Informational Session

Our new text (SMS) notification system for Polaris, supported by Shoutbomb, will officially launch Monday, August 18th.

The ODIN Office hosted an online informational session and open forum for library staff to ask questions and provide feedback before this solution is rolled out to patrons.

Captions for recording were auto-generated.
 

Agenda:

• Why are we making this change?
  • Better carrier support
  • FCC Compliance
  • Enhanced features & reporting
  • Cost-effective
     
• How will it work?
  • Automatic sync to Polaris (hourly between regular business hours)
  • Sign-up for test notifications will all be done in the Polaris registration
  • Multiple accounts may be registered to the same phone number
  • "Thank you!" to all staff who have tested and provided feedback so far
  • Still want to test?
    • Manual sign-up has been deactivated while the Polaris sync is being configured, but your barcode & text phone number can still be registered with Shoutbomb.
       
• What will happen on the 18th?
  • Polaris SMS messaging will be turned off
  • First automatic run will take place
  • All patrons signed up for SMS in their account will receive a 'welcome' message with brief instructions for using the service. Message will be from 844-503-6367.
     
• Enhanced features
  • Interactive with library account using keywords
  • Individual notifications opt-out
  • Individual contact info for each library
  • Reports available upon request
  • List of available notifications & keywords (Quick Info attachment)
     
• Preparing for Go-live
  • Phone number clean-up reports
  • Get the word out to patrons
     
• Report issues/Request Changes
  • We are continuing to refine notifications, messages, and configurations. Please report any issues, incorrect contact info, typos, concerns, etc.
     
• Q&A