Network Services:

VPN:
Darren Studney – Office:  701-792-6310  Mobile:  701-740-8094
Akilesh Rajaratnam – Office: 701-792-6300 Mobile 701-864-9305

DNS:
Darren Studney – Office:  701-792-6310  Mobile:  701-740-8094
Sam Larson - Office: 701-792-6270 Mobile: 218-289-9434

Firewall issues:
Darren Studney – Office:  701-792-6310  Mobile:  701-740-8094
Darrin Werre – Office: 701-792-6327 Mobile 701-317-1157
Akilesh Rajaratnam – Office: 701-792-6300 Mobile 701-864-9305

General Network/Connectivity:
Darren Studney – Office:  701-792-6310  Mobile:  701-740-8094
Akilesh Rajaratnam – Office: 701-792-6300 Mobile 701-864-9305

Manager / Architect:  Kevin Danielson -- Office: 701-792-6211  Mobile:  701-330-7022
Infrastructure Associate Director:  Michelle Rakoczy -- Office:  701-792-6301  Mobile:  701-739-7380

Server Team:

Proxy issues:
Eric Ramnes – Office:  701-792-6303
NDUS CTS I&O Sys Admins - email:ndus.cts.io.sa@ndus.edu

Backup/Restore Local servers:
Clay Willoughby – Office:  701-792-6333  Mobile:  218-791-0989
Eric Ramnes – Office:  701-792-6303

License Issues:
Local servers -- all handled by ODIN staff
Douglas Osowski -- Office:  701-792-6293

OS updates/patching/upgrades
Eric Ramnes – Office:  701-792-6303
Keith Mercer – Office:  701-792-6281  Mobile:  701-610-1003

System Monitor Alerts:
Eric Ramnes – Office:  701-792-6303
Keith Mercer – Office:  701-792-6281  Mobile:  701-610-1003

Manager:  Keith Mercer – Office:  701-792-6281  Mobile:  701-610-1003
Infrastructure Associate Director:  Michelle Rakoczy -- Office:  701-792-6301  Mobile:  701-739-7380 

Can also contact Data Center (701-777-2267) during off hours if having difficulty locating someone to address an issue.

ExLibris Emergency System Down:

If EMERGENCY (down system or module) support is needed, please open a Case describing the problem with priority "System/Component Down." You can also report a System Down by sending an email to 24x7hub@exlibrisgroup.com, or make a toll-free call to 877-445-5693, and press 9 when prompted.

Backup/Restore files:
Hosted servers:  ExLibris – create a case or call 1-800-762-6300      877-445-5693

License Issues:
Hosted servers – ExLibris – create a case

ILL / Z39.50:

PALS – 507-389-2000
Minitex – 800-462-5348 – any OCLC issues, statewide database contract and Agnes for ILL.

External Data Files:

OverDrive (Library2Go):
Rebecca Scott – email:  scottr@oclc.org

SIS files:
Daily Student Extract (report problems via help ticket)
Acey Olson – Campus Solutions (students) - Office: 701-792-6292
Request Full Student Extract (via help ticket in TeamDynamix to NDUS-CS-Functional) 

Daily Faculty/Staff Extract and to request full extract:
John Lindstrom (works Tue, Wed, Thu) – Office:  701-969-9154

Licensed Resources / Databases:

ProQuest, OCLC, EBSCO, most any.  Go to their websites, find a support page, fill out a form or call a number.

NDUS Help Desk:

Phone: 866-457-6387
E-mail: ndus.helpdesk@ndus.edu
Office 365 including Skype for Business and SharePoint
NDUS Account IDs and passwords

Team Dynamix/sNOW:

sNOW issues:
John Underwood – Office:  701-969-9171

Team Dynamix issues:
This team has a rotating support system so every two weeks someone is considered the Primary support and then another person is Secondary support. Best option is to submit a ticket here so it will get to whomever is on rotation.  If TD is down, the primary/secondary below can be used.
Mason Johnson – Office:  701-792-6258
Ericka Westphal – Office:  701-792-6329

Identity Access Management

Levi Mack - Office: 701-792-6274
Craig Cerkowniak – Office: 701-792-6208