ALMA / PRIMO service disruption

Feb 25 2026 | 1:47 - 2:42pm

Our engineers are currently investigating the service disruption on your  Primo VE NA06 Production instance. We are doing everything that we can to restore the service as quickly as possible. We will provide timely updates here and on the Ex libris Status Page.

For questions, please submit a case through the support portal. 

We apologize for any inconvenience this may have caused.

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We are pleased to inform you that our engineers have resolved the reported service disruption on your Primo VE NA06 Production instance.  All cloud services are now fully operational.

Click here to see the details on the Ex libris Status Page.

If you experience any additional issues with your Ex Libris cloud services, please open a case through the support portal and let us know what issues you are experiencing.

We apologize for any inconvenience this may have caused.

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Outage was first reported at ODIN at 1:47 pm and resolved by 2:42 pm.