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ODIN Contact Information

ODIN Office Hours
Monday through Friday, 8:00a.m. to 4:30 p.m.         email: - all ODIN staff

Emergency Procedures
If you are experiencing an Urgent problem with any ODIN service please follow the emergency procedures below to receive the most expedient resolution to the problem.

     Call 701-777-6346 – leave message if necessary as all ODIN staff will get the message.      

Urgent means that the entire system or module is down, either for one library, a few libraries, or all libraries. No work can be done by your staff, and/or the online catalog is unavailable. Data integrity maybe compromised and work in progress may be lost.

ODIN Maintenance Hours are Saturday @ 6pm through Sunday @ 1pm.
If ODIN is not available during this time, please understand that maintenance may be underway.


Mailing address:
ODIN / North Dakota University System
Core Technology Services
4349 James Ray Drive
Grand Forks, ND 58203

ODIN Staff
Ellen Kotrba, Director of ODIN
Manages the operations of ODIN, coordinates staff responsibilities, identifies technology needs, budget allocation and promoting and sharing the overall vision for ODIN services
    -ODIN Policies, Finances, Budgets,
    -Communications, ODIN Contracts
    - & other responsibilities
777-4865 ellen.kotrba@ndus.edu
Linda Allbee, Assistant Director of ODIN
Assists in the management of operations for ODIN in coordinating staff responsibilities, identifying technology needs, budget allocation and promoting and sharing the overall vision for ODIN services
    -Training
    -Documentation
    -New Librarian Training
    -"Did You Know" recordings
    - ODIN-ACAD-RESOURCE-SHARING User Group
    - & other responsibilities
777-3833 linda.allbee@ndus.edu
Cheryl Hoffmann, Administrative Support Specialist
    Billing, Statistics, Administrative Tasks,
    Travel Assistance, Mail
777-6105 cheryl.hoffmann@ndus.edu
Jason Bedsaul, Senior Library Systems/Applications and Web Integrator
    - Alma Primo VE & User Group
    - User Management
    - Proxies Management
    - Authorization/Authentication Options
    - Alma Analytics & Polaris Simply Reports, SQL
    - Drupal Administration
    - Polaris Workstations
    - Polaris LEAP, Developer Resources, Admin
    - all Technical Issues
    - & other responsibilities
239-6659 jason.bedsaul@ndus.edu
Lynn Wolf, Library Systems/Applications and Web Integrator
    - Web Site Front End Design & Development
    - Polaris PAC & User Group
    - Polaris Notices, E-Content, Community Profiles & Feature It
    - Alma Letters
    - Proxies Management
    - Alma Analytics & Polaris Simply Reports, SQL
    - all Technical issues
    - & other responsibilities
lynn.wolf@ndus.edu
Ginny Millette, Technical Support Specialist
    - Alma Acquisitions/Serials & User Group
    - Alma Roles / Polaris Permissions
    - Polaris Circulation & User Group
    - Polaris Holds/ILL & User Group
    - Polaris Outreach Services
    - Polaris Simply Reports & Alma Analytics
    - ODIN WorkDay
    - & other responsibilities
777-4069 virginia.millette@ndus.edu
Liz Mason, Technical Support Specialist
    - Alma Admin
    - Alma Resorce Management & User Group
    - Alma & Polaris Authorities
    - Alma Electronic Collections
    - Polaris Cataloging & User Group
    - Polaris Simply Reports & Alma Analytics
    - & other responsibilities
970-646-3070 liz.mason@ndus.edu
Nicole Murphy, Technical Support Specialist
    - Alma Fulfillment & User Group
    - Alma Course Reserves
    - Alma Resource Sharing & User Group
    - Alma CDI (Central Discovery Index)
    - Polaris Acquisitions/Serials & User Group
    - Polaris Simply Reports & Alma Analytics
    - & other responsibilities
working on it nicole.m.murphy@ndus.edu